Return/Exchange & Refund Policies

The product I want to return was bought at a discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.

My product has been picked up but I have not got my refund yet.

If it has been 24-48 hours since the order was picked up by our courier partner and if the refund isn’t reflected in your source account, please email us at connect@spylish.com and we will sort it out for you.

Please be ensure that the amount will be credited within 3 Business days once received by us.

What are the terms of the exchange policy?

You can apply for an exchange for your order within 30 days after an order has been delivered. We have a reverse pick-up facility for most pin codes.
Exchanges can only be done for the same products in different sizes. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us by emailing us at connect@spylish.com.
Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

How do I create an exchange request?

To exchange your order, you will need to log in to your account and follow the steps:

- Go to ‘Orders’
- Click on the exchange button next to the product you want to send us back. Select the reason for the exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
- Select the mode of return as Reverse Pickup and drop or Self-ship.
- In case your pin code is unserviceable for a reverse pick-up, you will be prompted to change the address and pin code or to select the Self Ship option.
- Click on the acknowledgment box and submit your exchange request.
- Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.

I have created an exchange request. When will the product be picked up?

Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

When will I get my exchanged product delivered?

Your exchange product will be shipped from our warehouse after the returned product has been picked up from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, etc.).

What are the terms of the Return Policy?

Customers can return their order within 7 days after an order has been delivered. We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s).
In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed, or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at connect@spylish.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account.
If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us at the number or email us at connect@spylish.com.
Gift cards/vouchers are non-refundable.
Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

How do I create a return request?

To return your order, you will need to log in to your account and follow the steps:

Go to ‘Orders’
Click on the return button next to the product you want to return.
Select the reason for return from the dropdown.
Select the mode of return as reverse pick-up or self-shipping.
In case your pin-code is serviceable for a reverse pick-up, kindly confirm the address and contact number.
Click on the acknowledgment box and submit your return request.
In case your pin code is non-serviceable for the reverse pick-up facility, we request you to self-ship the product to us.

I have created a return request. When will the product be picked up?

Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. After the product is picked up, the complete amount will be refunded to the source payment account. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

Is there a convenience fee to get a refund?

Yes, there is a charge of just Rs. 35/- per product in the order to transfer your refund to your original mode of payment or Bank Account/UPI.